Complaints Policy

Last updated: June 2026

Our commitment

Mr Shahid Farid is committed to providing high-quality surgical care. We take all feedback seriously and aim to resolve concerns promptly and professionally.

How to raise a concern

In the first instance, please contact the practice secretary directly:

• Email: secretary@shahidfarid.co.uk
• Phone: 07742 419021

Please provide your name, contact details, and a clear description of your concern. We aim to acknowledge all complaints within 3 working days and provide a full response within 20 working days.

If you remain unsatisfied

If your concern relates to private treatment and is not resolved to your satisfaction, you may escalate to:

• The Private Healthcare Information Network (PHIN): phin.org.uk
• The General Medical Council (GMC): gmc-uk.org — for concerns about professional conduct.
• The Care Quality Commission (CQC): for concerns about the hospital facility.

Clinical negligence

For concerns that may constitute clinical negligence, you are advised to seek independent legal advice. The Medical Defence Union and NHS Resolution provide guidance on this process.